Application Support Specialist - Komodo Health Platforms

Managed Services - Kosice

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Your profile / requirements

• Degree in IT, Computer Science, Information Systems, or a related field 
• At least 3 years of experience in system administration or application support, preferably in healthcare, pharma, or life sciences 
• Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation 
• Solid general IT knowledge (e.g. cloud/on-premises solutions, Azure, network, MSSQL/SQL, security setup) and ability to troubleshoot and support applications across infrastructure, database, and integration layers 
• Knowledge of API integrations, data flows, and troubleshooting techniques 
• Systematic, business-oriented approach, receptiveness to new technologies, good communication, documentation and presentation skills. 
• Comfortable interacting with various stakeholders at different seniority levels remotely 
• Experience with ServiceNow or similar ITSM tools 
• Good command of English (written and spoken) 
• Nice to have (considered a big plus): 
• Hands-on experience with Komodo Health platforms (especially KPP and MIC) 
• Familiarity with Salesforce or other data-driven SaaS platforms 
• Technical familiarity with systems such as Windows, SQL Server, and Azure 
• Familiarity with SDLC frameworks and Computer System Validation (CSV) 
• Experience working in Agile environments 
• Understanding of coding standards and languages such as Java, LotusScript, Notes, JavaScript, HTML, CSS, and VBA to evaluate whether incidents are caused by customization or core functionality 
• Experience in user and peer training and support for system users across global locations 
• Strong understanding of release management and DevOps practices 

Tasks and responsibilities

• Provide L2 application support for Komodo Health platforms (KPP and MIC), ensuring timely resolution in line with SLAs 
• Monitor platform health and integrations proactively to identify and resolve issues before they impact users 
• Manage day-to-day service requests, including report creation, user setup and access management, permission updates, and predefined data loads/validation, in alignment with security and compliance protocols 
• Triage and escalate incidents related to Komodo and third-party applications to appropriate vendors or support teams 
• Resolve bugs, handle ad-hoc requests, and perform troubleshooting and testing to ensure system reliability 
• Troubleshoot integration issues and update APIs as required to maintain system interoperability 
• Collaborate with IT, business stakeholders, and third-party technology partners to minimize disruption, ensure smooth platform operations, and align platform capabilities with business needs 
• Promote continuous improvement through DevOps automation and platform enhancements 
• Maintain and update GxP validation documentation to ensure all system changes meet regulatory and quality standards 
• Document all system changes and maintain configuration baselines for audit readiness 
• Standard working hours 09:00 – 17:00 CET 

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