Application Support Specialist - Junior

Managed Services - Kosice, Malaysia

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Your profile / requirements

• A degree in IT or related field
• Basic technical knowledge in at least one of the following: Operating Systems, Databases (SQL), Middleware, Cloud infrastructure, Networking, or Storage & Backup
• Analytical thinking and a problem-solving mindset
• Strong desire to learn and grow in a technical team environment
• Good communication skills and fluency in English (written and spoken) Nice to have (considered a big plus): 
• Technical familiarity with systems such as Windows, Linux, SQL Server, Oracle DB, Azure, PHP, C# and tools (e.g., ServiceNow) 
• Familiarity with SDLC frameworks and CSV (Computer System Validation) 
• Experience in documentation and familiarity of working in GxP or Agile environments 

Tasks and responsibilities

• Provide Level 2 support for business-critical applications (CAQ, MES, LMS, QMS).
• Learn and eventually manage technical aspects of application ownership, including troubleshooting, implementation, maintenance, and upgrades.
• Work closely with senior colleagues and external vendors to ensure high service quality and business continuity.
• Assist in project and enhancement deliveries, following strict Computer System Validation (CSV) and Good Documentation Practice (GDP) standards.
• Participate in incident management, service request fulfillment, problem resolution, system administration, and change/configuration management.
• Collaborate with clients and internal teams to ensure seamless service delivery and continuous improvement.
• Team structure and support coverage: Standard working hours with rotating two-shifts covering 08:00 – 22:00 CET , On-call support is provided 24/7 (by rotation within the team) 

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