Client Technical Services Level 1

Managed Services - Malaysia

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Your profile / requirements

• A degree in IT, computer sciences or related field 
• Strong desire to learn and grow in a technical team environment 
• Very good knowledge of English   
• With 1- 2 years of experience and fresh graduates are welcome to apply! 
• Excellent communication skills – you enjoy helping others and do so professionally  
• Empathy and patience – you know how to make customers feel heard and understood  
• Strong organizational skills – you work in a structured and detail-oriented way 
• Previous experience in customer service is a plus, but not a must 

Tasks and responsibilities

• Acts as the first point of contact for users seeking technical assistance 
• This role involves logging and prioritizing support requests, resolving basic hardware, software, and network issues, and escalating more complex problems to higher-level teams 
• Key responsibilities include providing exceptional customer service, managing user accounts, monitoring systems, and documenting solutions to common issues 
• The role ensures compliance with IT security protocols, supports routine system operations, and contributes to continuous improvement efforts 
• This position is critical for maintaining smooth IT operations and delivering timely, effective technical support 

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