P&T application support specialist

Managed Services - Kosice

Apply Now

Your profile / requirements

• A degree in IT or related field  
• Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation 
• Solid general IT knowledge (e.g. cloud/on-premises solutions, Azure, network, MSSQL/ SQL, Security set up etc.) and ability to troubleshoot and support applications while understanding their relation to infrastructure, database, or integration layers 
• Systematic, business-oriented approach, receptiveness to new technologies and good communication skills 
• Strong documentation and presentation skills 
• Comfortable in interacting with various stakeholders on different seniority levels remotely 
• Experience with ServiceNow or similar ITSM tools 
• Analyze application issues related to configuration, integrations, data, security, and user access 
• Fluent in English (written and spoken) 

Tasks and responsibilities

• Provide L2 application support for life sciences platforms including RIMS (Regulatory Information Management Systems) 
• Handle escalated tickets from Level 1 support, focusing on complex technical issues 
• Analyze application issues related to configuration, integrations, data, security, and user access  
• Perform minor configuration changes, data fixes, and operational support activities in line with SOPs and change management processes  
• Support release activities, including regression testing, deployment validation, and post-release support  
• Experience with Identity and Access Management (IAM), including user lifecycle management, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) concepts 
• Collaborate with client stakeholders and third-party vendors, building deep knowledge based on the client’s application environment 
• Handle Incidents, Service Requests, Changes, and Problem Ticket activities in line with ITIL processes 
• Proven track record in end-to-end Request 
• Support Change & Configuration Management, System Administration, and Validation tasks (for CSVprocedures and GxP-regulated environments) 
• Manage application documentation, license usage, and access controls 
• Contribute to Continuous Improvement by identifying and implementing enhancements within the support scope 
• Standard working hours 09:00 – 6:00 CET 

Apply Now