Consultant Digitalization of Customer Engagement (Life Sciences)

Project Services - United States

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Your profile / requirements

• 3+ years of experience in consulting, digital transformation, customer engagement, omnichannel marketing, medical affairs, or a related field within Healthcare, Pharma, or MedTech  
• Solid understanding of customer engagement models and digital touchpoints across HCP, patient, and stakeholder journeys  
• Exposure to MarTech platforms such as CRM systems, marketing automation tools, or content management solutions in a life-science context  
• Strong analytical skills with the ability to structure problems and translate business needs into actionable insights  
• Understanding of customer journey mapping/ HCP persona identification is a plus  
• Experience working in project-based environments with multiple stakeholders  
• Ability to work independently while collaborating effectively within cross-functional teams  
• Strong communication and presentation skills  
• Familiarity with compliance and regulatory considerations in life sciences is a plus  
• Bachelor’s or Master’s degree in Business, Life Sciences, Engineering, or a related discipline  
• Fluent in English 

Tasks and responsibilities

• Support the design and implementation of digital customer engagement strategies for life sciences clients  
• Analyze customer journeys, engagement models, and business processes to identify opportunities for improvement  
• Contribute to omnichannel transformation initiatives, including CRM optimization, content operations, and marketing technology implementations  
• Prepare client-ready deliverables such as presentations, analysis summaries, process documentation, and implementation plans  
• Collaborate with cross-functional teams including business stakeholders, IT teams, developers, and external partners  
• Manage project timelines, risks, and dependencies to ensure successful delivery  
• Support system deployment activities such as testing coordination, user enablement, and change management  
• Stay informed about industry trends, digital engagement innovations, and evolving regulatory considerations in life sciences  

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