Application Support Specialist

Managed Services - Kosice, Malaysia

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Your profile / requirements

• A degree in IT or related field  
• Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation  
• Solid general IT knowledge (e.g. cloud/on-premises solutions, network, MSSQL/ SQL, etc.) and ability to troubleshoot and support applications while understanding their relation to infrastructure, database, or integration layers  
• Systematic, business-oriented approach, receptiveness to new technologies and good communication skills 
• Strong documentation and presentation skills  
• Comfortable in interacting with various stakeholders on different seniority levels remotely  
• Experience with ServiceNow or similar ITSM tools  
• Fluent in English (written and spoken)  Nice to have (considered a big plus): 
• Technical familiarity with systems such as Windows, Linux, SQL Server, Oracle DB, Azure, PHP, C# 
• Familiarity with SDLC frameworks and CSV (Computer System Validation) 
• Experience and familiarity of working Agile environments 
• Experience with software validation and documentation in regulated environments (e.g. Installation Tests, Design Specifications)  
• Preferable: knowledge in areas such as ISO 13485, GMP, FDA CFR21  
• Good understanding in coding standards and language around Java, LotusScript, Notes, Javascript, HTML, CSS and VBA to evaluate if incidents are caused by customization or core functionality  
• Knowledge of system integration and API/middleware tools (e.g. SAP PI, MuleSoft)  
• Experience in user and peer training and support for system users across global locations  

Tasks and responsibilities

• Provide Level 2 Application Support for critical business applications
• Troubleshoot and maintain supported applications to ensure performance, stability, and  availability
• Collaborate with internal stakeholders and third-party vendors, building deep knowledge  base ofthe client’s application environment
• Handle Incidents, Service Requests, Changes, and Problem Ticket activities in linewith  ITIL processes
• Support Change & Configuration Management, System Administration, and Validation  tasks (for CSVprocedures and GxP-regulated environments)  
• Manage application documentation, license usage, and access controls
• Contribute to Continuous Improvement by identifying and implementing enhancements  within the support scope 
• Team structure and support coverage: Standard working hours with rotating two-shifts covering 08:00 – 22:00 CET, On-call support is provided 24/7 (by rotation within the team) 

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