Functional & Application Support Specialist for Veeva Vault MedComms

Managed Services - Mexico, Colombia

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Your profile / requirements

• Bachelor’s degree in sciences or engineering with 3+ years of experience in life sciences, consulting, or a related field. 
• Experience in the life sciences industry, particularly in Medical Affairs or Commercial areas, with knowledge of medical content lifecycle. 
• Understanding of content types, channels, workflows, and lifecycles unique to Medical Affairs. 
• Familiarity with medical content distribution tools like CLM and rep-triggered email. 
• Experience with Veeva Vault MedComms.  
• Relevant Veeva certifications 
• Experience with Veeva Vault Medical CRM and with Veeva Vault Promomats is a plus
• ITIL certification is a plus 

Tasks and responsibilities

• Manage Incident and Service Request resolution.  
• Provide hands-on user support and conduct knowledge transfer sessions for Level 2 engineers. 
• Collaborate with business stakeholders to understand processes and proactively resolve issues. 
• Perform Problem Management and Operational Change & Configuration Management (including system configuration changes). 
• Specify and implement configuration changes to meet business requirements. 
• Execute System Administration, Validation, and Knowledge Management activities. 
• Support Service Asset & Configuration Management and handle Data Management tasks (e.g., imports, exports, change requests). 
• Troubleshoot data integration and synchronization issues. 
• Build reports and identify opportunities for system and process improvements. 
• Support the distribution of medical content via applications like CLM and rep-triggered email. 

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