OpenShift Technical Support Specialist

Managed Services - Kosice, Malaysia

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Your profile / requirements

• Very good knowledge of English  
• Red Hat Certified Specialist in OpenShift Administration (EX280).  
• Experience with other container orchestration platforms such as Kubernetes, Docker Swarm, etc.  
• Knowledge of software development methodologies and programming languages (e.g., Python, Java, Go).  
• Experience working in Agile/Scrum environments.  
• Strong understanding of RedHat OpenShift and its ecosystem 
• Exposure to Maximo Application Suite and/or Critical Manufacturing 
• Proven experience working with Red Hat OpenShift in production environments.  
• Strong proficiency in containerization technologies such as Docker and Kubernetes.  
• Solid understanding of cloud computing concepts and infrastructure (e.g., AWS, Azure, Google Cloud).  
• Experience with scripting and automation using tools like Ansible, Terraform, or similar.  
• In-depth knowledge of Linux operating systems and networking fundamentals.  
• Excellent communication skills – you enjoy helping others and do so professionally 
• Empathy and patience – you know how to make customers feel heard and understood 
• Strong organizational skills – you work in a structured and detail-oriented way 

Tasks and responsibilities

• Install and deploy RedHat OpenShift 
• Troubleshoot issues and collaborate with stakeholders to ensure successful project delivery 
• Ensure compliance with security standards and best practices in container environments. Implement security policies, access controls, and encryption mechanisms to safeguard applications and data. 
• Monitor the health and performance of OpenShift clusters and applications. Identify areas for optimization and scalability improvements. Implement monitoring tools and alerts to proactively address issues.  
• Create comprehensive documentation, guides, and tutorials for OpenShift configurations, best practices, and troubleshooting procedures. Share knowledge and provide training to team members as needed.  
• Contribute to the development of new features and functionality within Maximo 
• Coordinating with internal teams and Level 1 & 2 Support to resolve complex issues 
• Meeting with client via Teams for product planning and release management activities 
• Listening with empathy and addressing customer needs with care and sensitivity 
• Documenting all enquiries accurately and ensuring timely follow-up 
• Maintaining a structured and organized approach to managing communication and follow-ups 

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