User Access Management Coordinator

Managed Services - Malaysia

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Your profile / requirements

• Very good knowledge of English  
• Excellent communication skills – you enjoy helping others and do so professionally 
• Empathy and patience – you know how to make customers feel heard and understood 
• Strong organizational skills – you work in a structured and detail-oriented way 
• Previous experience in customer service is a plus, but not a must 
• Comfortable using Microsoft Office and basic business tools 

Tasks and responsibilities

• Responding to customer enquiries via email and phone in a friendly, helpful, and professional manner 
• Listening with empathy and addressing customer user access management needs with care and sensitivity 
• Documenting all enquiries accurately and ensuring timely follow-up 
• Coordinating with internal teams and Level 2 Support to resolve complex user access management issues 
• Maintaining a structured and organized approach to managing communication and follow-ups 
• Following correct policies for security protocols and user validations 

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