Business Analyst - ServiceNow

Technology Services - Kosice

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About Arcondis

Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries, with their particularly demanding requirements on quality and regulatory aspects. We have been managing challenges and solving problems for our clients in the areas of compliance, business processes,

information technology, and digital transformation since 2001. We create value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.

About us
Open Position

Tasks and responsibilities

  • Business Analysis: Conduct detailed analysis of existing business processes, workflows, and systems to identify pain points, bottlenecks, and areas for improvement within the healthcare domain.
  • Requirements Gathering: Collaborate with stakeholders to elicit, document, and prioritize business requirements, ensuring alignment with strategic objectives.
  • Solution Recommendation: Propose and present innovative, technology-driven solutions that address identified business needs and align with industry best practices, including ServiceNow and ITIL methodologies.
  • Process Improvement: Apply analytical techniques to identify opportunities for process optimization, automation, and streamlining. Develop and implement strategies to drive operational efficiency and enhance service delivery.
  • Collaboration: Foster effective collaboration and communication between business units, IT teams, and stakeholders to ensure smooth integration of new systems and processes.
  • Quality Assurance: Perform testing and validation of system changes, ensuring adherence to business requirements and quality standards.
  • Documentation: Create and maintain comprehensive documentation, including business process maps, user manuals, and standard operating procedures, to support knowledge transfer and facilitate training.

Your profile

  • Bachelor's degree in Business Administration, Computer Science, or a related field.
  • Proven experience as a Business Analyst in the healthcare industry, with a strong understanding of healthcare processes and challenges.
  • In-depth knowledge of ServiceNow and ITIL principles, with hands-on experience in implementing and optimizing IT service management frameworks.
  • Strong analytical and problem-solving skills, with the ability to translate complex business requirements into practical solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
  • Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
  • Fluency in German is a plus, as some interactions and documentation may be conducted in German.
  • Familiarity with regulatory requirements and compliance standards in the healthcare industry is preferred.

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