Application Support Specialist for IBM Maximo

• Provide application management, troubleshooting, implementation, maintenance, and software development services to our client in support of IBM Maximo asset management platform.

• Be the key liaison and build a strong relationship with our client and their third-party application vendors to diagnose and resolve incidents and problems in a timely and efficient manner.

• Manage and execute changes, defects, documentation, and communications with the client and teams in adherence to ITSM processes like Incident Management, Service Request Management, Problem Management, Operational Change & Configuration Management, System Administration and Validation, Knowledge Management, Service Asset & Configuration Management, and Continuous Improvement Processes.

• Follow toolbox driven methodology to diagnose and troubleshoot technical issues with the software.

• Assist clients with the development and implementation of custom reports and workflows.

• Conduct training sessions for new and existing users of IBM Maximo.

• Maintain knowledge base of common issues and solutions, and contribute to ongoing documentation efforts.

• Provide proactive support by monitoring applications, jobs, and the platform.

Required Qualifications:

• Bachelor's/Master's degree in Information Technology or equivalent
• Minimum 3+ years of experience in application support, troubleshooting, implementation, maintenance, software development, and ITSM processes.
• Technical expertise in OS, Cloud infrastructure, Databases (SQL queries), Middleware, Network, Storage and Backup.
• Excellent problem-solving and troubleshooting skills, ability to logically approach problems and come up with the most effective solutions.
• Strong knowledge of IBM Maximo workflows, configuration, customization, and integration tools (e.g. MIF, MEA).
• Experience in working with ServiceNow or similar ITSM tools.
• Proficient in C# and Command Line shell scripting languages.
• Familiarity with working in an Agile environment.
• Excellent communication skills, analytical thinking, and team cooperation.
• Ability to learn new technology quickly in a fast-paced environment.
• Excellent interpersonal skills, with the ability to work collaboratively with a variety of stakeholders.

Preferred Qualifications:

• IBM Maximo certification i.e. IBM Certified Deployment Professional - Maximo Asset Management v7.6.
• ITIL knowledge and certification.
• Understanding of working in GxP environment.
• Experience with Release & Deployment Management, License Management, and Outage management.