Pharma & Biotech Consulting
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Hanno Ebsen
Hanno Ebsen
Home | Industries | Pharma & Biotech | Global corporations | Business Process Transformation

Business Process Transformation in global corporations within the pharmaceutical and biotechnology industries

From pre-clinical to commercial operations:
Always one step ahead of the current trend.

Agility, mobility and new ways of working – nothing is more constant than change.

But that’s not enough: In the pharmaceutical and biotechnology industry, the rapid advances in genetics and immunology, the technological revolution in laboratories and hardened conditions in the health market also mean that the prerequisites for success are constantly changing.

For more than 18 years, ARCONDIS has accompanied the top-selling global corporations in the pharmaceutical world with business process transformation in the face of constant change. They did and do this namely through forward-looking planning, sophisticated conceptual design and intelligent implementation of organizational, process-related or technological transformation projects.

We have now successfully implemented more than 100 such Projects, including five global transformation projects in the last two years alone. For you, “success” will come to mean: faster adaptation rates and a higher return on Change.

ARCONDIS – for smooth business processes.

Our skillfully trained, experienced and certified Team of change consultants leave nothing to chance. On the contrary:

The combination of project managers, business analysts and life science PhDs with practical consulting experience ensures a deep understanding and an optimization of your business processes that generates sustainable added value. Through best practices.

Through the integration of current compliance requirements, such as IDMP and EFPIA Disclosure Code. And through the targeted use of digital innovations, such as digital imaging and electronic lab books.

Whether pre-clinical, launch or commercial operations, we provide a smooth course of events. Always professional. Always situational. And always with our eyes set on a proactive stakeholder management.

Are you interested in the topic of business process transformation? Then get in touch with us at one of our Locations!

Our Services

Through globalization, extended value creation chains and the legally anchored, complete monitoring of pharmaceutical products, the quality and integrability of the business processes are becoming more important determinants of company success. For 14 years, we have supported our clients in the optimization of their process landscape in the GxP environment and beyond.

Your benefits

  • Ongoing and lean business process framework from governance to SOPs, certification-ready
  • Increasing agility and avoidance of faults through the transparency of the business and quality processes
  • Best practices process modeling and process documentation, independent of the software used (Adonis, ARIS, Visio and many more)

Business Process Management Frameworks

Business Process Analysis & Optimization

Process Modeling & Documentation

In more than 125 projects we have significantly increased the business fit, usability and stakeholder acceptance of inhouse developments, industry solutions and combined products in the areas of research, development, regulatory affairs and commercial operations with intelligent requirements Engineering.

Your Benefits

  • Guaranteed business suitability of the solution thanks to certified IT requirements engineers with life sciences background
  • Faster time to market by avoiding scope creep
  • Higher acceptance through target group-specific stakeholder management
  • Project cost reduction through structured evaluation and prioritization of requirements

Due to shortened development cycles in research as well as increased regulations, companies in the life science industry are particularly challenged to respond with new processes or systems and adapted corporate culture in an agile manner. With professional organizational change and communications management (OCM), we support you in successfully anchoring these changes in your organization.

Achieving a sustainable impact

  • Promoting the commitment and dedication of all stakeholders
  • Quick and sustainable adaptation of the changes within your organization
  • Efficient use of resources through effective change leadership

Less complexity, more efficiency and one step ahead of the competition. Pharmaceutical companies who want to benefit from the “new ways of working,” honing business processes, optimizing the use of technologies and responding with a customized corporate culture.

Accompanying changes in pharmaceutical companies and making them successful through effective project management is both our specific expertise as well as our passion – and we have been doing it for more than 15 years.

Your benefits

  • Successful projects from PMI-certified project managers who are experienced in the life science sector
  • An increase in quality and efficiency through intelligent requirements management with key stakeholders and process participants
  • Faster time to market through agile methodology and rehearsed interdisciplinary PM(O) teams
  • Faster acceptance and adaptation by the business due to experienced change guides and hybrid project managers

Project Management Frameworks

Program & Project Management

Get the mills grinding faster! Our experienced PMO teams will become the control center and early warning system for your project and facilitate your project's day-to-day business.

Rollout Coordination & Support

Organizational Change Management

IDMP, Sunshine Act, Track and Trace: Current compliance requirements as well as efficiently organized business processes require sophisticated and effective master data management (MDM) of processes and systems.

We realize the value of strategic data management for our customers, from ideal MDM governance and organization to seamless processes to their optimal technological implementation.

Your benefits

  • In-depth pharmaceutical business process knowledge combined with certified MDM expertise
  • Targeted identification and rectification of weaknesses through efficient MDM maturity assessment
  • Faster acceptance and adaptation of MDM initiatives by IT and specialized departments due to experienced change guides

MDM Strategy & Concepts (incl. Maturity Assessment)

MDM Implementation & Optimization

MDM Tool Evaluation & Implementation

Incomparable response times and commitment! Last-minute requests are delivered quickly, with good quality. The "problem" is examined from different angles, opening up new perspectives. The colleagues at ARCONDIS are ready to support customers in all their concerns and go the extra mile.
Global Business Services
Global Swiss speciality chemicals corporation
I would absolutely recommend both Mark and ARCONDIS. Mark’s thought-leadership has been invaluable, not just to his own project but to helping improve the program.
Program Manager for Global User Experience Program
Global pharmaceutical corporation
The consultants are very professional. They take their roles and responsibilities very seriously. Normally I don't give any perfect scores as a matter of principle, but Christian gets a "10" from me. Excellent work!
Solution Manager
Global Swiss medical device manufacturer
Karin has done a great job of making sure that the plan is complete and staying on top of me to ensure that tasks are complete. Her character and personality, as well as her professionalism have been a credit to this project and are one of the key factors in how well it is running.
Technology Evaluation Lead
Agriculture Company
Specialized professional competence in the area of software as a medical device was very helpful for our project. We would be very happy to work with ARCONDIS again in case we require consultancy.
Quality Manager
Medical Device Company
I would absolutely recommend both Mark and ARCONDIS. Mark’s thought-leadership has been invaluable, not just to his own project but to helping improve the program.
Program Manager for Global User Experience Program
Global pharmaceutcal corporation
The performance of ARCONDIS has been outstanding, going above and beyond my understanding of the expected tasks in several instances.
Development Excellence Leader
Pharmaceutical Company
They think outside the box! High level of enthusiasm, timely delivery and good communication in meetings.
Team Lead MDM Business Processes
Medical Device Company
Boris has been a strong and very talented team member. His performance does continue to exceed my expectations. His ability to remain level headed and artfully navigate a highly politically charged project has been outstanding.
Domain Head R&D IT
Medical Device Company
When I need some support, I know that I can rely on Özlem. She takes the time and always comes with pragmatic solutions should there be any issues. It is a real pleasure for me to work with her, she is an enrichment for us!
Regulatory Specialist
Agriculture Company
I am very pleased with the overall quality of the personal that has been seconded to us from ARCONDIS. High quality, well qualified, reliable and professional when dealing with customers.
Domain Head R&D IT
Agriculture Company
I'm very happy with the people and the quality ARCONDIS is providing!
Team Lead Global Product Strategy Informatics
Global Swiss pharmaceutical corporation
Arcondis values quality and delivers quality. They make sure of this by carrying out regular customer contact, follow-ups and regular status comparisons.
Head Workplace Productivity
Chemical Company
Very good planning and budget overview, very independent work, appears confident to internal customers, great negotiating skills and were able to familiarize themselves very quickly.
Information Manager
Pharmaceutical Company
Marina continues to deliver high value and in ambigous areas! She has continued to move things to the next level and while it will be hard to the project team to loose her I am happy she will be joining another one of our projects.
Trial Master File Manager
Global Swiss pharmaceutical corporation
ARCONDIS has been working with me in one of the key projects in digital marketing area. Very strong in structuring the activities & meetings, always following up and pushing others for best results, productive and quick in getting outcomes.
Digital IT Business Partner
Pharmaceutical Company
​Lars is a motivated, skilled, organized, goal oriented, driven, pro-active and friendly person to work with. His engagement in this project was crucial for the achieved success.
Head E-Learning
Medical Device Company
Work very flexibly and customer-oriented, even under big time constraints!
Head of Innovation in Global Manufacturing and Supply
Pharmaceutical Company
The employees of ARCONDIS are reliable, straightforward and do a good job.
Team Lead Quality Control
Medical Device Company
I am extremely satisfied with the performance of the ARCONDIS consultants. They are experts in maneuvering through our not-so-simple, political environment.
Solution Manager
Global Swiss medical device manufacturer
Daniela quickly familiarized me with the complex certification topic in a determined and tireless manner. She represents the issues of the QP organization excellently in the Annex 16 program!
QA Release Manager
Pharmaceutical Company
Thomas has done a fantastic job. He has significant expertise around mobile apps and also has proven very capable delivering results as an IT Project Manager. We would be delighted to work with ARCONDIS and Thomas again.
Business Information Manager
Pharmaceutical Company
ARCONDIS provided us with an experienced project manager who was able to quickly and efficiently replace the previous project manager. He also successfully completed two, not necessarily simple IDMP experiments.
Business Solution Manager
Pharmaceutical Company
I would recommend the service from ARCONDIS because it is straight forward and performed with high quality. Also I do appreciate the open and honest environment working together with ARCONDIS.
Global Project Manager
Medical Device Company
Benedikt is a professional who always put the client first. Having worked with Benedikt, I would highly recommend him.
Head of Digital Projects
Global pharmaceutical corporation
Dealings with different groups were done really professionally to push forward to goals. Marina is easy to work with and enjoys being part of the team, positive feedback from all of team. To me she's a rising star.
Project Manager
Pharmaceutical Company
ARCONDIS has been a tremendous addition to our programme!
Site IT Head
Global Swiss pharmaceutical corporation
I am very happy with Boris' work and work ethics. There is not a single thing that I can think of that would be negative about his work.
Project & Development Systems
Medical Technology Company
My very limited knowledge was expanded by the competent work and collaboration with ARCONDIS. The proactive nature, targeted questioning and specific suggestions proved to be of great value to me.
Project Manager IT Quality Management Framework
Pharmaceutical Company
ARCONDIS is my prefererred supplier which I will approach whenever possible/needed. Also, I will recommend ARCONDIS at any time.
Head of Medical and Scientifc Systems
Global Swiss medical device manufacturer

We realize solutions. We ensure benefits that can be experienced with our sophisticated concepts and intelligent implementation. We have proven this time and time again in the past - for example with the following projects from your sector: