Digital Transformation and Digitalization in Life Sciences & Healthcare
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Mark Dangel
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Mark Dangel
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Life Sciences 4.1 Good Digital Transformation Practice

Digital transformation and digitalization in life sciences and healthcare

Faster R&D processes owing to online collaboration, direct market access thanks to patient engagement, exact proof of efficacy with the help of digital biomarkers, end‐to‐end logistics monitoring courtesy of blockchain… these are just a few of the infinite number of advantages and opportunities digital transformation and digitalization presents companies in the life sciences industry.

Life Sciences 4.1 - Good Digital Transformation Practice

Digital transformation at a glance

Gain an overview over fields of action, approach etc. for a successful adaption of latest technologies.

It is not easy to reach a point at which you can systematically take control of the next industrial revolution, sorting the wheat from the chaff and generating actual benefits. This is due to the intense complexity of the topic rather than any lack of determination. Reason enough to bring clarity by showing our clients how life sciences companies can take maximum advantage of this new era.

 

Technologies as drivers of digitalization

There is a wealth of opportunities inherent to the rapidly developing technological solutions emerging on the market: digital biomarkers, wearables, big data, the Internet of Things, artificial intelligence, blockchain, augmented reality, 3D printing and infinitely more. Specialist departments are especially quick to jump aboard these trains, hoping to optimize their business. This often leads to conflict with technical, regulatory and organizational requirements or the company strategy as a whole. In any scenario, determining which technology is beneficial for the company or brings a competitive advantage is a sensible first step. Not everything that is new and interesting can actually be used in a profitable manner.

 

How new technologies are transforming the industry

The healthcare industry has long been in a constant state of flux. Patients and market players today are already benefiting from the innovative use of new technologies and data‐based business models, as the following practical examples of digitalization in life sciences and healthcare show:

 

Digital Transformation and Digitalization in Life Sciences & Healthcare - Use Cases Internet of Things Artificial Intelligence Analytics Blockchain 3D & Virtual Reality Clouds & Platforms

 

Digital transformation is establishing uniform standards, interfaces and a clear data basis, helping to network healthcare and the life sciences. Despite all the efforts required for coordination and integration, reassessing GxP compliance and data privacy, the result is clearly a win‐win‐win situation: Direct access to patients ensures transparency and clarity for industry and healthcare service providers, while patients benefit from more individual, effective treatments.

ARCONDIS convinces life sciences and healthcare companies not only as a strategic consultant or experienced partner in implementation, but also thanks to the company’s proven specialization in the life sciences industry. We will clarify whether a digital solution is considered “software as a medical device”, thus falling under the medical device law or a product requires official approval, what GxP requirements have to be met or how the processes for post‐market surveillancecan be implemented pragmatically and fully compliant.

 

Fields of action: it’s all about purpose

Practical applications that yield measurable benefits can normally be divided into four categories.

Digital Workplace

usually experiences the greatest extent of digitalization first. Many technologies, from cloud to collaborative applications, have made work processes more efficient already, and there is plenty of clear potential left.

  • Collaborative working
  • Automation of support processes
  • Access and device management

Customer Engagement

can bring about brand‐new opportunities for communicating directly with patients, physicians … and their valuable data (e.g. requirements or experiences of use). This facilitates product optimization.

  • Digital personas
  • Customer journeys
  • Multi‐ and omni‐channel

Process Automation

has been causing a genuine revolution in the life sciences and beyond. This includes new production methods, such as 3D printing and fully automated production processes based on PAT (process analytical technology), which often produce very personalized results.

  • Smart factory
  • Seamless integration
  • Continuous improvements

Business Models

In many cases, all these applications bring about entirely new value creation chains or even business models, as new and agile players radically use new technologies and take the market by storm, new market requirements are detected or physical products are paired with digital services.

  • Identification of market and target group needs
  • Disruptive business models
  • Enhance physical products with digital services

 

Approaches to the digital transformation are frequently determined by the envisioned benefit:

While concrete, business‐driven projects in the fields of digital workplaces or process automation necessitate a pragmatic or even isolated approach, the optimization of customer engagement or, of course, the business model itself requires fundamental strategic considerations.

Exclusively tailored for and with the life sciences and healthcare sectors, our solutions for digital transformation range from creating a digital strategy and roadmaps, to concrete implementation in prototyping, to final roll‐out. ARCONDIS – one partner for all your tasks:

Digital Transformation Strategy:

  • Identification and evaluation of potentials of digital transformation
  • Specification of individual use cases and definition of strategy
  • Creation of digital transformation roadmap for the implementation

Digital Transformation Implementation:

  • Digital Business Models – Digital technologies used to establish new or improve existing services and products, or to create new customer experiences
  • Digitalization of business processes – Streamlining of important business processes, introduction of new approaches and methods with new technologies

 

Fundamentals: help or hindrance?

Life sciences companies implement and use new technologies on the basis of four fundamentals. While some of them are in an ideal position from the start and accelerate the digital transformation successfully, some may turn out to be a hindrance and ultimately require a complete realignment.

  • Regulatory and compliance requirements are specific to the life sciences and set digitalization projects apart from those in other industries
  • Based on an organization that uses technology in an agile way (which occasionally requires a realignment of structures and processes)
  • Measurement of performance (using individual key indicators, e.g. from BSC) in order to substantiate the objective of the transformation and measure results continuously
  • A data structure (data flow, analysis, evaluation, handling, security, data master management) that facilitates the meaningful integration of new technologies

Experience has taught us that heterogeneous data structures often constitute an obstacle that requires realignment. As a general maxim: the better all fundamentals are positioned, the more effective your digital transformation will be.

 

Why ARCONDIS?

Wherever you intend to start, ARCONDIS will be by your side as a reliable and experienced partner. We focus on your gains in the digital transformation to ‘Life Sciences 4.1’. The term “Life Sciences 4.1 – Good Digital Transformation Practice” encompasses all technologies and methods used in the ARCONDIS way of making customized digitalization attainable.

With over 18 years of experience in life sciences consultancy, we are exclusively specialized in the industry’s requirements. A great number of successful projects and satisfied customers are proof: ARCONDIS transforms a combination of business process know‐how and technology expertise into modern, agile solutions. This mix is a crucial success factor when it comes to digital transformation, which is why solutions developed by ARCONDIS stand the test in everyday applications.

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Our customers

Not only do we want to satisfy, but we want to do everything we can to be able to enthuse our customers in the long term. The fact that we are meeting this claim is evidenced by the high number of over 135 major and medium‐sized life sciences companies for whom we have been able to realize innovative projects. Convince yourself by taking a look at our list of customers!

Get in touch

You’d like to learn how your company can benefit from digital business models? Let’s meet to discuss what we can do for you.

Mark Dangel

Your contact:

Mark Dangel
Management Consultant
+41 61 717 82 00
mark.dangel@arcondis.com

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