References IT Management Consulting
The following project examples give a little insight into the successful cooperation with our customers. If you want detailed information on individual projects, please contact us. We will gladly arrange direct contact persons at our customers.
IT Governance
Maturity assessment
Determining
the maturity of IT management processes according to the Arcondis
assessment method based on the CMMI (Capability Maturity Model
Integration) reference model. Implementation concept development for
architecture, quality and process management.
Client: Internationally operating specialty chemicals company headquartered in Switzerland
Situation analysis with the help of the IT balanced scorecard (IT BSC)
Development
of an IT BSC with goals, strategies, success factors and key
performance indicators (KPIs) for a regional IT Shared Service Center.
Based on this the portfolio of the initiatives for the coming years was
derived.
Client: Global pharmaceutical company with Japanese origin
IT health check
Analysis
based on the Arcondis assessment method of strengths, weaknesses,
opportunities and risks of the IT department. Development of a
prioritized action catalog.
Client: Manufacturer of active pharmaceutical ingredients in the chemical and biotechnological field
IT strategy
Developing
an IT strategy based on business goals. Analysis of strengths,
weaknesses, opportunities and risks of the IT department. Elaboration of
appropriate strategies and implementation of the right operational and
organizational structure.
Client: Manufacturer of sensors for industrial applications
IT Service Management
Global IT service management processes
Comprehensive
development of company-wide processes for IT Service Management and IT
Asset Management based on ITIL® in the course of the global IT
harmonization. Formed the basis for the configuration and the global
rollout of the selected applications (HP Service Center and Asset
Center).
Client: Internationally operating specialty chemicals company headquartered in Switzerland
Key performance indicators (KPIs) for the IT service management
Selection,
preparation and implementation of KPIs for managing IT service
management processes. Design and support of the reporting system.
Client: Global healthcare company in the fields of pharmaceuticals and diagnostics
IT service management processes in support
Comprehensive
implementation of IT service management processes in the service
support area based on ITIL®. Organizational development and employee
qualification. Evaluation and implementation of a software solution for
IT service management (iET Solutions).
Client: Manufacturer of sensors for industrial applications
Service management process portfolio
Designing
and implementing a service management guideline based on ITIL®
comprising service levels, incident management, request fulfillment,
change management, configuration management, and installation of a
central service desk.
Client: Manufacturer of high quality herbal medicines
Project Management Office
Migration of a complex IT environment
Project
management office for the migration of 10,000 hardware devices
(printer, fax, scanner, plotter) to a network-based environment with
3,500 units. Transfer of the services to an outsourcing firm with
emphasis on: Contracts with local providers, preparation of the hardware
/ software inventory, creation of a baseline configuration, transfer of
the know-how from the internal staff to the outsourcing company.
Client: Leading global provider of innovative medical products
Project management framework
Designing
and implementing an enterprise-wide project management framework.
Marketing measures for the acceptance of proposed changes in research
and development, organization and IT. Building an IT project management
organization and coaching of the project.
Client: Producer of endoscopes, medical instruments and equipment
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