Training

In the system development phase, training is primarily part of the deployment and handover process, but is also needed in the testing stage as a special preparation for acceptance. The focus is on training relating to the new IT solution. However, training employees is also one of the main tasks in organizational development and process management. These training courses involve providing information about new processes, roles and responsibilities, together with skills in using new methods. Like testing, training is often an important element in fulfilling legal requirements.

^{ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.}